Patient Resources

Patient Advocate


Services Provided:

  • Liaison between patients and healthcare team for issues pertaining to patients’ rights.
  • Help with concerns, complaints and compliments.
  • Assist with answering questions and communication

How to make an appointment:

Call 907-361-5291 or walk-in to our office located on the first floor across from the referral office.

Important Documents: 

CARES Nomination Form: Tell us about a staff member or department that went above and beyond in providing care.
Inpatient ICE Forms: Your experience matters to us. Forms can be filled out and returned to kiosks throughout the hospital.
Outpatient ICE Forms: Your experience matters to us. Forms can be filled out and returned to kiosks throughout the hospital.

FAQs:

Q: How do I make a complaint or compliment?
A: You can speak with the patient advocate or fill out an Interactive Customer Evaluation (ICE) comment card. Cards are available in each section or online.
Q: Are ICE Comments anonymous?
A: Yes. The ICE system keeps your information private unless you enter your information and request a response. However, often, giving us contact information allows us to reach out and quickly remedy the situation.
Q: What is the CARES program?
A: The CARES program is a way to recognize staff members who for assisting patients. If you received compassionate, attentive, responsive, enthusiastic service, you can nominate a staff member by filling out a CARES form. Forms are located in each section and placed in an ICE collection box.
Q: What is JOES?
A: The Joint Outpatient Experience Survey (JOES) is a DoD survey for patients who received outpatient care. Patients receive the survey randomly through the mail. Feedback comes back to us anonymously and helps us to improve care.
Q: What is TRISS?
A: The TRICARE Inpatient Satisfaction Survey (TRISS) is a DoD survey for patients who received inpatient care. Patients get the survey randomly through the mail. Feedback comes back to us anonymously and helps us to improve care.

Contact Us

Phone Number: 

(907) 361-5291

Hours of Operations: 

Monday: 7:30 a.m. to 4:30 p.m.
Tuesday: 7:30 a.m. to 4:30 p.m.
Wednesday:  7:30 a.m. to 4:30 p.m.
Thursday: 7:30 a.m. to 4:30 p.m.
Friday: 7:30 a.m. to 4:30 p.m.
Saturday: Closed
Sunday: Closed
Training Holidays: 7:30 a.m. to 4:30 p.m.
Federal Holidays: Closed
Don't forget to keep your family's information up-to-date in DEERS.