Medical Records – Release of Information

Services Provided:

• Release of medical documentation in response to requests from individuals, health care facilities, insurance companies, lawyers and judges, government agencies, Command authorities, investigating officers, and others. 
• Copying records for record/documentation requests.
• Accounting of record disclosures.

General Information:

• All requests for health information must be made in writing. 
• Army Regulations allow for up to 30 business days to complete requests for health information; HIPAA law allows up to 60 days. 
• Requestors are required to provide government-issued photo identification to receive copies of medical records.
• Requests that are more than 20 pages will be sent electronically via DODSAFE or provided on a Compact Disc (CD)

MHS GENESIS Patient Portal - access to your health information

• View health information
• Communicate securely with providers
• Request prescription renewals. 

Request Medical Records by Fax or Email: 

• Individuals: Use the link below to download, complete and sign the DD 2870 request form for yourself, your children or as a guardian and return to Release of Information.

• Substance Use Disorder Clinical Care (SUDCC): Clinic records must be requested separately using DD Form 3130

• Third Parties: Requestors can submit requests on their own official letterhead or forms by mail or fax. Legal requests must be sent by mail with wet-ink signatures. Requests not requiring patient authorization, particularly from investigating officers, staff judge advocates, Command authorities and government organizations, should complete the top portion of DD Form 4254 and DHA Form 431 and provide appointment orders and/or other official documentation including front and back of ID card to prove identity and personal need to know. 
• Command Exemption & Command Exemption FAQs

Requesting Archived Medical Records: