Medical Records - Release of Information
Services Provided:
- Release of medical documentation in response to requests from individuals, health care facilities, insurance companies, lawyers and judges, government agencies, Command authorities, investigating officers, and others.
- Copying records for record/documentation requests.
- Accounting of record disclosures.
General Information
- All requests for health information must be made in writing.
- Army Regulations allow for up to 30 business days to complete requests for health information; HIPAA law allows up to 60 days.
- To receive copies of medical records, the requestor is required to provide a government issued, photo ID
- Requests that are more than 20 pages will be sent electronically via DODSAFE or provided on a Compact Disc (CD).
MHS GENESIS Patient Portal - access to your health information
- MHS GENESIS is the new Electronic Health Record that provides you and your doctors with enhanced, secure technology to manage your health information. Along with the new Electronic Health Record, the MHS GENESIS Patient Portal is a secure website available 24/7 that gives you access to your health information.
Through the MHS GENESIS Patient Portal, you can:
- View health information
- Communicate securely with providers
- Request prescription renewals.
Online Portal to Access Medical Records:
Patients may now obtain copies of their health information through
MHS GENESIS Patient Portal. Use the link below to create your account and access laboratory and radiology results, medication list, allergy profile, full encounter notes, problem list, immunizations and vital signs.
https://myaccess.dmdc.osd.mil/identitymanagement/app/login
Request Medical Records by Fax or Email:
- Individuals: Use the link below to download, complete and sign the DD 2870 request form for yourself, your children or as a guardian and return to Release of Information.
- Substance Use Disorder Clinical Care (SUDCC) Clinic records must be requested separately using DD Form 3130
- Third Parties: Requestors can submit requests on their own official letterhead or forms by mail or fax. Legal requests must be sent by mail with wet-ink signatures.
Requests not requiring patient authorization, particularly from investigating officers, staff judge advocates, Command authorities and government organizations, should complete the top portion of DD Form 4254 and DHA From 431 as well as provide appointment orders and/or other official documentation including front and back of ID Card to provide identity and personal need to know.
Fax to: Fax Number for release of Protected Health Information: (907) 361-6110
Email to: dha.wainwright.bassett-ach.mbx.release-of-information@health.mil
Requesting Archived Medical Records:
Patient Administration keeps outpatient records for a period of two years after the patient's last medical encounter (excluding active duty and their dependents). Inpatient records are maintained for three years after the date of discharge. After such periods, records will be retired. (per AR 40-66) Hard copy inpatient and same day surgery records are also retired after two years. Discharge summaries and operative reports are available electronically at Patient Administration.
Patients may obtain copies of their archived record(s) directly from the National Personnel Records Center (NRPC) by contacting 314-801-0800 or by visiting their homepage at
https://www.archives.gov/veterans/military-service-records/medical-records.html
or, write to NRPC at the following addresses:
National Archives & Records Administration
Old Military and Civil Records (NWCTB-Military)
Textual Services Division
700 Pennsylvania Ave., N.W.
Washington, DC 20408-0001
Telephone: 202-357-5000
Customer Service Center Telephone: 1-866-272-6272
All outpatient records for Service members discharged, retired, or separated from any component for the dates annotated in the table below, must contact the VA at the following:
Department of Veterans Affairs
Records Management Center (VARMC)
4300 Goodfellow Blvd., Bldg# 104
St. Louis, MO 63120
Telephone: 1-800-827-1000