- New Prescription Fills
- Refill Pick-ups
- OTC Program
- Medication counseling
- Expired/unneeded medication disposal
Patients can order routine refills by phone or internet (only prescriptions with identification # starting with B,V or T. The phone refill system and the internet refill system are available 24 hours a day, seven days a week. Be sure to have the last four of the sponsor’s social security number and prescription number when using either of the refill systems.
Phone Refills - all prescriptions
Please call the AudioCare refill line at 907-361-5802.
Online Refills - Only prescription #'s starting with B, V or T
*Prescriptions numbers beginning with '1043' must be refilled via phone.
Step 1: Go to TRICARE Online and click “Log In”
Step 2: Log in with your DS Logon Premium (Level 2), DoD CAC or DFAS myPay credentials. If you do not have DS Logon credentials and would like to, click “Register".
Step 3: Click ‘Rx Refill’ option on the TOL home page or top navigation bar to request one or more refills
Step 4: Confirm your primary military treatment facility (MTF) or select a different MTF from the drop-down box
Step 5: Select your prescription(s) to refill. Choose a Pharmacy Pick-up Location. Submit your refill request
Step 6: Request refills for your family members by selecting the 'Request Refill by Rx Number' option.
Enter up to six prescription numbers.
Choose your pharmacy pick-up location.
Submit your refill request.
Controlled Substance Prescription Policy
Our pharmacy may only give a maximum of a 30-day supply of most schedule II controlled substances. The only authorized exception is for controlled substances prescribed for ADHD which may be filled for up to a 90-day supply. Patients may receive a 90-day supply, with up to five refills, for Schedule III and Schedule V medications.
A secure medication drop box is available 24 hours a day, seven days a week at Bassett ACH. Use the box to dispose of unwanted, unused and expired medications in a safe manner. The box is located across from the information desk at the front entrance.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool
to look-up your drug. A search can tell you:
- Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
- Where the prescription can be filled
- Copayments and limitations, such as prior authorization
- Coverage review requirements and forms
- Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
Q: Can I pick up prescriptions for my spouse?
A: Yes. If the patient is 10 years or older, their military ID card is required to pick up the prescription. A current copy of the ID card is also acceptable. Patients can photocopy a military ID card to assist in proof of eligibility and for the purpose of medical care. If you need additional assistance, go to the Patient Administration office at Bassett ACH for a statement of eligibility.
Q: I cannot find my military ID. Can I use my driver’s license to pick up medication?
A: No. If the patient is 10 years or older, their military ID card is required. This is true to at any military or TRICARE retail network pharmacy. The military ID card establishes eligibility for pharmacy services.
Q: I am going to run out of mediation over the long weekend. Can I get more before my provider sends the refill?
A: The pharmacy may be able to process a refill or provide an emergency supply until the provider can put in a prescription renewal as needed. Please go to the pharmacy for help. If it is a federal holiday, the emergency room may be able to assist.
Q: Can I get free over the counter medications from the pharmacy?
A: Yes. The pharmacy offers an Over-The-Counter (OTC) program. Patients can get four items each week if we have them in stock.