Laboratory - Kamish
***Temporarily Moved to Bassett ACH Laboratory***
Services Provided:
How to make an appointment:
No appointment required. Walk-in for service.
Important Information:
For HIV lab draws: Please make sure to have your Bay Clinical RN or Medic update your MEDPROS within 24 hours. This information must be manually entered or you will remain RED on MEDPROS and have to get it redrawn.
FAQs:
Q: When will my lab results be complete?
A: Most lab results will be back within 24 hours. Some tests go to a lab outside of the clinic. These have a usual turn-around-time of 7 days. Some tests, such as genetic testing, can take weeks.
Q: How can I receive my lab results?
A: Lab results go into your Electronic Health Record (EHR) when completed. Lab techs are not able to give out lab results to patients; you must contact your clinic/provider for all lab results.
Q: I am a civilian provider seeing a patient who had labs drawn at your facility. How do I get results?
A: Due to HIPAA constraints, we cannot send a patient’s records. If you have ordered a test and we have a requisition for those orders, we will fax those results ONLY. To obtain other test results from the patient’s primary care provider, you must call PAD to obtain those results. They can provide results once they have all the proper required documentation.
Q: How can I get blood tests done after hours?
A: If you absolutely cannot come in during normal phlebotomy work hours for phlebotomy requirements, you can call the lab and they will assist coordinating your blood test with the ER.
Q: It says “no appointment necessary”, but I was turned away to come in on another day for my tests. Why?
A: Due to our remote location and difficulties with shipping specimens over the weekend or over holidays, certain rarely ordered tests might have to take place Monday through Wednesday. This is due to the stability of the sample not being able to wait the extended period until shipping is available. You may call the lab number to find out if any of your ordered tests fall under these specific requirements.
Q: What instructions do I need to follow prior to testing?
A: You should receive any instructions from your provider before coming to the lab. Instructions for some specialty tests are given to the patient when picking up necessary supplies from the lab. If you have any questions concerning possible instructions, please contact your nurse/clinic/provider first, then our front desk number if there are still questions.
Q: Why are there no orders for me when I just saw my provider?
A: First, our staff will do everything they can to try to assist you before sending you back to your provider. There are multiple reasons why we may not be able to see your orders.
- The provider/nurse has not finished inputting the orders into the system.
- The testing ordered is for a future date.
- The provider/nurse was unable to sign the orders after submission.
- A slight delay in communication between computer systems.
- Your orders are from an outside provider and need to be on a paper requisition
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