Patient Resources

Patient Administration Department (PAD)


List of Services Provided:

  • Medical coding
  • Certified medical records
  • Maintenance of medical records
  • Patient travel
  • Medical TDY orders and vouchers

FAQs:

Q: How long does it take to get my medical records?
A: We complete records request in 30 business days or less. 
Q: Can I request my records from another facility?
A: Yes.  You must come in to Patient Administration to fill out request for records paperwork.
Q: Can I request a copy of any radiology scans?
A: No. You must request those from the radiology department directly.
Q: Do I need an ID card to receive service?
A: Yes.  A valid ID card is required to verify eligibility for services.
Q: Is there a cost for a copy of my medical records?
A: The first copy of your medical record is free. There is a small fee for a complete second copy.

Contact Us

Phone Numbers:
Front Desk - (907) 361-5725/5720
Patient Travel Office - (907) 361-5001/5675

Fax Numbers:
Main Fax Number: (907) 361-4832
Fax Number for release of Protected Health Information: (907) 361-6110

Hours of Operation:
Monday: 7:30 a.m. to 4:30 p.m.
Tuesday: 7:30 a.m. to 4:30 p.m.
Wednesday:  7:30 a.m. to 4:30 p.m.
Thursday: 10:00 a.m. to 4:30 p.m.
Friday: 7:30 a.m. to 4:30 p.m.
Saturday: Closed
Sunday: Closed
Training Holidays: Closed
Federal Holidays: Closed

 

 

Don't forget to keep your family's information up-to-date in DEERS.