Patient Advocate
Services Provided:
- Liaison between patients and healthcare team for issues pertaining to patients’ rights.
- Help with concerns, complaints and compliments.
- Assist with answering questions and communication.
How to make an appointment:
Call 907-361-5291 or email dha.wainwright.bassett-adh.mbx.bassett-experience@health.mil. Patients can also walk-in to our office located on the first floor next to the ATM.
Important Documents:
CARES Nomination Form: Tell us about a staff member or department that went above and beyond in providing care.
FAQs:
Q: How do I make a complaint or compliment?
A: You can speak with the patient advocate or fill out an Interactive Customer Evaluation (ICE) online.
https://ice.disa.mil/index.cfm?fa=card&sp=86948&s=360&dep=*DoD&sc=11
Q: Are ICE Comments anonymous?
A: Yes. The ICE system keeps your information private unless you enter your information and request a response. However, often, giving us contact information allows us to reach out and quickly remedy the situation.
Q: What is the CARES program?
A: The CARES program is a way to recognize staff members who for assisting patients. If you received compassionate, attentive, responsive, enthusiastic service, you can nominate a staff member by emailing the Patient Experience Office or fill out an Interactive Customer Evaluation (ICE) on line.
Q: What is JOES?
A: The Joint Outpatient Experience Survey (JOES) is a DoD survey for patients who received outpatient care. Patients receive the survey randomly through the mail or their email. Feedback comes back to us anonymously and helps us to improve care.
Q: What is TRISS?
A: The TRICARE Inpatient Satisfaction Survey (TRISS) is a DoD survey for patients who received inpatient care. Patients receive the survey randomly through the mail or their email. Feedback comes back to us anonymously and helps us to improve care.