Getting Care

Appointments 


Services Provided:                                              

  • Primary Care appointment scheduling
  • MHS GENESIS Patient Portal administrators
  • Nurse Advise Line administrators

 Appointment Line: 

1-907-361-4000/4001
MHS GENESIS Patient Portal

FAQs:

Q: How do I cancel an appointment?

A: Utilize the appointment tab on MHS GENESIS Patient Portal or call (907)-361-4000/4001.
 

Q: If I cannot get an appointment can I use an urgent care in Fairbanks?

A: Yes. Concentra Urgent Care, located on Airport Way, is available to see family members and retirees who need to be seen before an appointment is available. 

Q: Are there virtual appointments available?

A: Yes. There are two great options for virtual appointments. Both Dr+ on Demand and PM Pediatrics are free for family members and retirees without an appointment. Providers on these virtual platforms can write prescriptions, order radiology exams and labs. Many health conditions can be taken care of virtually, saving you time, energy and they are available 24/7.










 




Referrals


Services Provided 

  • Assistance with status of referrals
  • Education on basic questions regarding TRICARE entitlements
  • Assistance with medical claims and medical debt resolution.

Call a Referral Specialist:

 If your last name starts with:

A-C call (907) 361-6833
D-J/X, Y, Z call (907) 361-6835
K-P call (907) 361-1815
Q-W call (907) 361-6829

The next step in your specialty referral:

Specialty Referral Brochure

FAQs:

Q: Do I need a referral to see a provider off post for urgent care? 
A: Family members and retired dependents can go to the following Urgent Care Clinics without a referral: US Health Groups and PM Pediatrics.
Q: Where can I get information about my referral?
A:  See ‘’The Next Steps for Your Specialty Referral’’ document.
Q: What do I do if I did not get an authorization letter in the mail for my referral?

A: You will not receive an authorization letter in the mail. You can sign up to receive text or email alerts for updates to your referral at www.TRICARE-West.com. View and print your letter with contact information for your authorized provider from the website.

 

 

Contact Us - Appointments

Make an appointment: 

Main Number: 1-907-361-4000/4001
MHS GENESIS Patient Portal

Hours of Operation:

Monday: 7:00 a.m. to 4:00 p.m.
Tuesday: 7:00 a.m. to 4:00 p.m.
Wednesday:  7:00 a.m. to 4:00 p.m.
Thursday: 7:00 a.m. to 4:00 p.m.
Friday: 7:00 a.m. to 4:00 p.m.
Saturday: Closed
Sunday: Closed
Training Holidays: 7:00 a.m. to 4:00 p.m. 
Federal Holidays: Closed

 

 

Contact Us - Referrals

Phone Numbers:

If your last starts with:
A-C call (907) 361-6833
D-J/X, Y, Z call (907) 361-6835
K-P call (907) 361-1815
Q-W call (907) 361-6829

Fax Number:

(907) 361-5305

Hours of Operation:

Monday: 7:00 a.m. to 4:00 p.m.
Tuesday: 7:00 a.m. to 4:00 p.m.
Wednesday:  7:00 a.m. to 4:00 p.m.
Thursday: 7:00 a.m. to 4:00 p.m.
2nd and 4th Thursday of each month:
           10:00 a.m. to 4:00 p.m.
Friday: 7:00 a.m. to 4:00 p.m.
Saturday: Closed
Sunday Closed
Training Holidays: Closed
Federal Holidays: Closed
 
Don't forget to keep your family's information up-to-date in DEERS.