Appointments/IRMAC Scheduling
Services Provided:
- Primary Care and Specialty Care appointment scheduling
Appointment Line:
1-907-361-4000
FAQs:
Q: How do I cancel an appointment?
A: Call (907)-361-4000.
Q: If I cannot get an appointment, can I use an urgent care in Fairbanks?
A: Yes. Concentra Urgent Care, located on Airport Way, is available to see family members and retirees who need to be seen before an appointment is available.
Q: Are there virtual appointments available?
A: Yes, there is a great virtual appointment option available called Dr+ on Demand. It offers free services for family members and retirees without a referral. Providers on this virtual platform can prescribe medications, order radiology exams and labs. A wide range of health conditions can be effectively managed through virtual visits, saving you time and energy. Dr+ on Demand is often available 24/7, providing convenient access to care.
Referrals/IRMAC (Integrated Referrals Management & Appointing Center)
Services Provided
- Assistance with status of referrals
- Education on basic questions regarding TRICARE entitlements
- Assistance with medical claims and medical debt resolution.
Call a Referral Specialist:
907-361-6421
The next step in your specialty referral:
Specialty Referral Brochure
FAQs:
Q: Do I need a referral to see a provider off post for urgent care?
A: Family members and retired dependents can go to the following Urgent Care Clinics without a referral: US Health Groups and PM Pediatrics.
Q: Where can I get information about my referral?
A: See ‘’The Next Steps for Your Specialty Referral’’ document.
Q: What do I do if I did not get an authorization letter in the mail for my referral?
A: You will not receive an authorization letter in the mail. You can sign up to receive text or email alerts for updates to your referral at www.TRICARE-West.com. View and print your letter with contact information for your authorized provider from the website.
Finding TRICARE Resources
Need to find information about referrals, claims, and enrollment information? Visit the TriWest Patient Portal.
Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.