Primary Care

Medical Exceptional Family Member Program - EFMP

When your family member has special needs, you have an extra roster of must-do's to be a good guardian of your family. The Exceptional Family Member Program, EFMP, offers many services for military families. Here are just a few of the ways it can help guide you to the resources your family needs to thrive.

It's all about helping your family navigate the medical and educational system, so you can have more peace of mind about your family member's care. We assist by:

  • Identifying and enrolling family members with special medical or educational needs.
  • Finding out what services are available at your present or new duty station.
  • Supporting your family with information, referrals and non-clinical case management to access services.

Services Provided:

  • Identify and enroll family members with special medical or educational needs
  • Support families with information and referrals
  • EFMP enrollments and updates
  • Family Member Travel Screening,
  • Command Sponsorship

How to make an appointment:

Please call the EFMP Office at (907)-361-5959.

Important Documents:


Q: What is the Exceptional Family Member Program (EFMP)?

A: EFMP works with other military and civilian agencies to provide community support. Support includes housing, education and medical services to families with special needs. Enrollment in the EFMP documents family members with special needs. Enrollment protects family member’s special needs during the service member’s assignment process. 

Q: What is a Family Member Travel Screening?

A: The Family Member Travel Screening ensures assignments for service members are to locations that can support their families’ needs.

Q: Why do I have to enroll in EFMP even though I do not want to?

A: Enrollment in the EFMP is mandatory for Active Duty Service members by AR 608-75.

Q: When do I need to update my EFMP status?

A: Updates are required when a registered family member's special needs change, or at least every three years, whichever occurs first.

Q: Who decides if my family can PCS to a certain location?

A: Human Resources Command makes the decision on soldier assignments.


Contact Us

Phone Number:

(907) 361-5959

Fax Number:

(907) 361-4835

Hours of Operation:

***NO WALK-INS ***
Monday: 7:30 a.m. to 4:30 p.m.
Tuesday: 7:30 a.m. to 4:30 p.m.
Wednesday:  7:30 a.m. to 4:30 p.m.
Thursday: 1:00 p.m. to 4:30 p.m.
Friday: 7:30 a.m. to 4:30 p.m.
Saturday: Closed
Sunday: Closed
Training Holidays: Closed
Federal Holidays: Closed
Don't forget to keep your family's information up-to-date in DEERS.