Appointments/IRMAC Scheduling
Services Provided:
- Primary Care and Specialty Care appointment scheduling
Appointment Line:
1-907-361-4000
FAQs:
Q: How do I cancel an appointment?
A: Call (907)-361-4000.
Q: If I cannot get an appointment, can I use an urgent care in Fairbanks?
A: Yes. Concentra Urgent Care, located on Airport Way, is available to see family members and retirees who need to be seen before an appointment is available.
Q: Are there virtual appointments available?
A: Yes, there is a great virtual appointment option available called Dr+ on Demand. It offers free services for family members and retirees without a referral. Providers on this virtual platform can prescribe medications, order radiology exams and labs. A wide range of health conditions can be effectively managed through virtual visits, saving you time and energy. Dr+ on Demand is often available 24/7, providing convenient access to care.
Referrals/IRMAC (Integrated Referrals Management & Appointing Center)
Services Provided
- Assistance with status of referrals
- Education on basic questions regarding TRICARE entitlements
- Assistance with medical claims and medical debt resolution.
Call a Referral Specialist:
907-361-6421
The next step in your specialty referral:
Specialty Referral Brochure
FAQs:
Q: Do I need a referral to see a provider off post for urgent care?
A: Family members and retired dependents can go to the following Urgent Care Clinics without a referral: US Health Groups and PM Pediatrics.
Q: Where can I get information about my referral?
A: See ‘’The Next Steps for Your Specialty Referral’’ document.
Q: What do I do if I did not get an authorization letter in the mail for my referral?
A: You will not receive an authorization letter in the mail. You can sign up to receive text or email alerts for updates to your referral at www.TRICARE-West.com. View and print your letter with contact information for your authorized provider from the website.