Laboratory

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Services Provided:

• Blood Draws                                                             
• Specimen Drop-Off
• Semen Analysis
• Patient Testing
• Chemistry
• Urinalysis
• Hematology
• Transfusion Services
• Serology
• Coagulation
• Microbiology
• Virology

How to make an appointment:

Blood draws, specimen drop-off and most patient testing through our lab does not require an appointment. Patients needing to make an appointment for a semen analysis should call our clinic at (907) 361-5377.

FAQs:

Q: When will my lab results be complete?

A:  Most lab results will be back within 24 hours.  Some tests go to a lab outside of Bassett ACH. These have a usual turn-around-time of 7 days. Some tests, such as genetic testing, can take weeks.

Q:  How can I receive my lab results?

A: Lab results go into your Electronic Health Record (EHR) when completed.  Lab techs are not able to give out lab results to patients; you must visit the MHS GENESIS Patient Portal or contact your clinic/provider for all lab results. 

Q:  Can I bring my children when I get my lab work drawn?

A:  Our policy does not allow for children in the room when labs are drawn.

Q:  Can I bring in a sample to the lab after normal operating hours?

A:  For sample drop-off, call the after-hours lab number to let the technician know you are out front waiting. They will come gather your sample and document it in our computer system. 

Q:  How can I get blood tests done after hours?

A:  If you absolutely cannot come in during normal phlebotomy work hours for phlebotomy requirements, you can call the lab and they will assist coordinating your blood test with the ER.

Q:  It says “no appointment necessary”, but I was turned away to come in on another day for my tests. Why?

A:  Due to our remote location and difficulties with shipping specimens over the weekend or over holidays, certain rarely ordered tests might have to take place Monday through Wednesday. You may call the lab number to find out if any of your ordered tests fall under these specific requirements.

Q:  What instructions do I need to follow prior to testing?

A:  You should receive instructions from your provider before coming to the lab. Instructions for some specialty tests are given to the patient when picking up necessary supplies from the lab. 

Q: Why are there no orders for me when I just saw my provider?

A:  First, our staff will do everything they can to try to assist you before sending you back to your provider. There are multiple reasons why we may not be able to see your orders.

• The provider/nurse has not finished inputting the orders into the system.
• The testing ordered is for a future date.
• The provider/nurse was unable to sign the orders after submission.
• A slight delay in communication between computer systems.
• Your orders are from an outside provider and need to be on a paper requisition.