FALLS CHURCH, Va.  –   A message to West Region TRICARE beneficiaries from the DHA Director:

I know that many of our military families have experienced challenges in the TRICARE West region with the transition of managed care responsibilities to the incoming contractor, TriWest Healthcare Alliance.

My overriding focus is on you—our beneficiaries. We have taken a series of actions, to ensure you are as insulated as much as possible from any adverse effects from these performance issues detailed below; we are putting corrective actions in place to fix shortcomings for the long-term; and we are working closely with TriWest to ensure we deliver on the contractual requirements to meet your health care needs.

Read the full message here.