There are emergency procedures in place in multiple states due to extreme weather. Learn More About Emergency Procedures. Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver. Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today.

Patient Resources

Patient Administration Department (PAD)

List of Services Provided:

  • Release of Informaiton
  • Patient Travel
  • Outpatient Records

FAQs:

Q: How long does it take to get my medical records?
A: We complete records request in 30 business days or less. 
Q: Can I request my records from another facility?
A: Yes.  You must come in to Patient Administration to fill out request for records paperwork.
Q: Can I request a copy of any radiology scans?
A: No. You must request those from the radiology department directly.
Q: Do I need an ID card to receive service?
A: Yes.  A valid ID card is required to verify eligibility for services.
Q: Is there a cost for a copy of my medical records?
A: The first copy of your medical record is free. There is a small fee for a complete second copy.

Contact Us

Phone Numbers:
Front Desk:  (907) 361-5720/5159/6833/5724
HIPAA Privacy/Compliance: (907) 361-5363
IDES: 907-361-5028
Medical Records: (907) 361-5395
Patient Travel Office - (907) 361-5001

Fax Numbers:
Main Fax Number: (907) 361-4832
Fax Number for release of Protected Health Information: (907) 361-6110

Hours of Operation:
Monday: 8:00 a.m. to 4:30 p.m.
Tuesday: 8:00 a.m. to 4:30 p.m.
Wednesday:  8:00 a.m. to 4:30 p.m.
Thursday: 8:00 a.m. to 11:00 a.m.
Friday: 8:00 a.m. to 4:30 p.m..
Saturday: Closed
Sunday: Closed
Training Holidays: 8 a.m. to 2:30 p.m.
Federal Holidays: Closed

 

 

Don't forget to keep your family's information up to date in DEERS!